01Delete it yourself, in the app
Open the Sehteen app and go to Profile, then Delete account, and confirm. The deletion happens immediately and signs you out on every device.
This is the fastest route and needs nothing from us.
02Request deletion by email
If you no longer have the app installed, or you cannot sign in, email us from the address on your account and ask for it to be deleted. Include the phone number you ordered with so we can find the account.
We confirm the request, delete the account within 30 days, and write back when it is done. We will never ask you for your password.
03What is deleted
Your name, email address, phone number and profile photo are erased from your account record, and your password is destroyed so the account can never be signed into again.
Your saved delivery addresses, your favourite restaurants and all of your notifications are deleted outright. Every active session is revoked.
04What we keep, and why
Your past orders remain in our records with your personal details stripped out of them, so they can no longer be traced back to you. We keep them because an order is also a financial record: it is what a restaurant was paid for and what a courier collected in cash, and those books have to stay reconcilable after you leave.
We keep nothing that identifies you, we do not use any of it to contact you, and it is never sold or shared for advertising.
05Before you delete
You cannot delete an account while an order is still on its way. Wait for it to arrive, or cancel it first.
Couriers carrying company cash must settle their float at the office before the account can be closed.
To request deletion, or to ask what we hold about you, write to support@sehteen.com