Help centre
Frequently asked questions.
Answers to the questions we get asked most. Can’t find yours? Contact us and a person will reply.
How do I track my order?
Open "My orders" and pick the active order to see its live status on the map, and where the courier is right now.
Which payment methods are available?
Cash on delivery is available on all orders; online payment is coming soon.
How do I cancel an order?
You can cancel from the tracking screen while the restaurant hasn't started preparing. Once the kitchen accepts, the Cancel button disappears and the order has to be completed.
How long does delivery take?
Most orders inside Daraa arrive in 25 to 40 minutes. Every restaurant shows its own estimate before you order, and the tracking screen counts down the real one.
How is the delivery fee calculated?
The fee is set by distance and is shown on the restaurant card before you add anything to the cart. Some restaurants cover it entirely - those are marked FREE.
Is there a minimum order?
Each restaurant sets its own minimum. It appears on the restaurant page, and the cart tells you how much is left to reach it.
The courier needs change - what should I do?
At checkout you tell us which note you will pay with, and we pass that to the courier so they arrive carrying the right change. The amount to have ready is repeated on the tracking screen.
An item is missing or wrong. What now?
Do not accept a wrong order at the door - tell the courier and they will record it on the spot. Anything already accepted can be reported from the order in "My orders" on the same day.
Still have a question?
Write to us and a person will reply.