How it works
One order, three people, one screen each.
Here is the life of a single order as the customer, the kitchen and the courier each see it.
The order, stage by stage
Four stages, one record
Each stage is settled before the next begins, and everything that happens stays attached to the order - for the customer, the kitchen and the courier alike.
Customise, then say which note you will pay with
Bread, extras and removals are asked the way the kitchen would ask. Checkout takes the note you will hand over so the change is sorted before anyone leaves.
- Server re-prices every option
- Promo budgets enforced server-side
- Saved addresses pinned on the map
The customer
5Find
Browse categories or search. The card shows the fee, the minimum and the estimate.
Customise
Choose bread, extras and removals. Add a note for the kitchen.
Checkout
Pick a saved address, apply a promo, choose the note you will pay with, add a tip if you like.
Track
Order placed, preparing, on the way, delivered - with the courier on the map.
Receive
Pay cash, take your change, rate the order. Reorder in one tap next time.
The kitchen
5Chime
The ticket arrives on the board over Socket.IO with the items, options and note.
Accept
One tap accepts and tells the customer. Reject or ask for more time if the queue is long.
Prepare
The ticket sits in Preparing with the prep-time countdown.
Ready
Mark it ready. Couriers nearby are offered the job immediately.
Hand over
The courier collects, and the ticket moves to On the way.
The courier
5Online
Toggle online. Your float must be under the ceiling to be offered work.
Offer
A job card: pickup, drop-off, distance, payout, and the change to carry. Accept or decline.
Pick up
Navigate to the restaurant. Confirm the collection.
Deliver
Navigate to the customer’s pin. Call or message if needed.
Collect and settle
Record the cash at the door. Settle at the office within 24 hours.
Kitchen board
Tickets move lanes as the kitchen taps
Kitchen boardLive
Tickets move lanes as the kitchen taps
New
2- #O330103:00
3× Chicken shawarma · 2× Ayran
No garlic
1,010 SYP Accept - #O329803:00
4× Beef shawarma
1,330 SYP Accept
Preparing
1- #O329514:00
2× Shawarma plate · 1× Arayes
Extra spicy
1,790 SYP Ready for pickup
On the way
1- #O329003:00
1× Mixed grill · 2× Hummus
Office order - call on arrival
2,140 SYPOn the way
The cash cycle
How cash on delivery stays honest
About 95% of orders are paid in cash, which makes the courier’s satchel the payment rail. Sehteen treats it with the seriousness a bank gives a ledger.
A courier over their ceiling is offered no work until they settle. A counted shortfall stays on their float rather than being quietly forgiven. An editable cash ledger is not a ledger - so ours cannot be edited.
- 01Step 1 of 3
A ceiling on the cash a courier carries
Each courier has a float limit enforced by the server in job listing, acceptance and the online toggle alike. New couriers start at 1,500 and reach 3,000 after 30 completed deliveries.
- 02Step 2 of 3
Settlement at the office, counted not declared
Settlement is expected within 24 hours of the first unsettled collection. A clerk counts the cash; the courier is credited what was counted.
- 03Step 3 of 3
An append-only ledger the console can audit
Every collection, settlement and adjustment is a row that cannot be edited. The console shows outstanding floats, settlement previews and the full history per courier.
Cash vault
Floats against ceilings, tonight
- MANear limit
Mohammad A.
1,180 / 1,500 SYP
22 deliveries
- KSUnder ceiling
Khaled S.
640 / 3,000 SYP
41 deliveries
- OHAt ceiling
Omar H.
1,500 / 1,500 SYP
9 deliveries
Settlement ledger
| Entry | Courier | Amount | Status |
|---|---|---|---|
| Collection | Mohammad A. | +1,080 | Collected |
| Settlement | Khaled S. | -2,360 | Counted |
| Adjustment | Omar H. | -0.5 | Discrepancy |
| Collection | Omar H. | +640 | Collected |
Ready to bring Sehteen to your street?
Restaurants and couriers join from the app and are verified by our team. Operators sign in to the console. Everyone else, write to us.