01Acceptance of terms
Using the app means you agree to these terms and to the associated privacy policy.
We may update these terms. A material change is announced in the app before it takes effect, and continuing to use Sehteen after that date means you accept it.
02Accounts
You are responsible for the accuracy of your account details and for keeping your login credentials confidential.
One account per person. An account found to be shared, resold, or used under someone else's identity may be suspended.
03Orders & payment
Orders are subject to restaurant availability. Cash on delivery is available, and we may add electronic payment methods later.
Prices, delivery fees and minimum order values are set by each restaurant. The ones that apply are those shown to you at the moment you place the order.
04Cancellation & refunds
An order can be cancelled before the restaurant starts preparing it. Refund requests are handled per the policy for each case.
An order that arrives wrong, incomplete or unfit to eat should be reported the same day. Where the claim is upheld we refund the affected items in full.
05User conduct
You may not use the app for any unlawful purpose or to abuse restaurants, couriers or other users.
Couriers and restaurant staff are entitled to be treated with respect. Threats or abuse at the door end the delivery and may close the account.
06Limitation of liability
We do our best to ensure service quality, but we are not liable for indirect damages resulting from use of the app.
Nothing in these terms limits any right you hold under Syrian consumer protection law.
For any legal question, contact us at support@sehteen.com